International Journal of Contemporary Hospitality Management: Volume 27 Issue 4

Revenue management research in hospitality and tourism: A critical review of current literature and suggestions for future research

Basak Denizci Guillet, Ibrahim Mohammed

The purpose of this study was to examine hospitality revenue management (RM) research in the recent decade, to identify emergent issues/topics and suggest directions for future…

Hotel brand portfolio strategy

Yao-Chin Wang, Yeasun Chung

This study aims to develop dimensions and sub-items that explain hotel brand portfolio strategy (HBPS) and explore performance differences among HBPS groups in an effort to…

Quality of physical surroundings and service encounters, airfare, trust and intention during the flight: Age-group difference (young, middle-aged, and mature)

Heesup Han, Jinsoo Hwang

This study aimed to examine young, middle-aged and mature air-travelers’ perceptions of the quality levels of in-flight physical surroundings and service encounters, and…

Applying complexity theory to solve hospitality contrarian case conundrums: Illuminating happy-low and unhappy-high performing frontline service employees

James Po-Hsun Hsiao, Chyi Jaw, Tzung-Cheng (T.C.) Huan, Arch G. Woodside

This paper aims to advance a configural asymmetric theory of the complex antecedents to hospitality employee happiness-at-work and managers’ assessments of employees’ quality of…

Sustainable business-and-industry foodservice: Consumers’ perception and willingness to pay a premium in South Korea

Soyoung Kim, Jihyun Yoon, Joongwon Shin

This study aimed to investigate consumers’ perception on sustainable business-and-industry (B&I) foodservice and their willingness to pay a premium for it.

The effectiveness of embedded social media on hotel websites and the importance of social interactions and return on engagement

Ajay Aluri, Lisa Slevitch, Robert Larzelere

The main purpose of this study was to examine the effectiveness of embedded social media channels and determine whether the embedded social media channels enhance the overall…

Hotel cleanliness: will guests pay for enhanced disinfection?

Dina Marie V. Zemke, Jay Neal, Stowe Shoemaker, Katie Kirsch

This study aims to propose that there may be a marketable segment of guests who are willing to pay a premium for guestrooms that are cleaned using enhanced disinfection techniques…