International Journal of Contemporary Hospitality Management: Volume 27 Issue 3

Trends in hospitality management research: a personal reflection

Chris Ryan

The purpose of this paper is to provide a personal view of changes and trends in hospitality research since the formation of the International Journal of Contemporary Hospitality…

Advances in hospitality research: “from Rodney Dangerfield to Aretha Franklin”

Manuel Antonio Rivera, Abraham Pizam

– This study aims to analyze the progression of research in the domain of Hospitality Management since its inception in the early part of the twentieth century.

Customer loyalty: a review and future directions with a special focus on the hospitality industry

Jay Kandampully, Tingting (Christina) Zhang, Anil Bilgihan

This article aims to provide a summary review of what is already known about customer loyalty and identifies some emerging issues that play an important role in it. As a result of…

Transitioning loyalty programs: A commentary on “the relationship between customer loyalty and customer satisfaction”

John T Bowen, Shiang-Lih Chen McCain

The purpose of this study is to reflect on Bowen and Chen’s study and provide insight for researchers to help them build loyalty models that will fit the consumer behavior of…

Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies

Rob Law, Rosanna Leung, Ada Lo, Daniel Leung, Lawrence Hoc Nang Fong

The purpose of this paper is to reexamine several issues about disintermediation from the perspectives of tourism product/service suppliers (hotels) and traditional intermediaries…

Revisiting talent management, work-life balance and retention strategies

Margaret Deery, Leo Jago

This paper aims to examine the themes of talent management, work-life balance (WLB) and retention strategies in the hospitality industry. The study was undertaken through an…

Service quality research on China’s hospitality and tourism industry

Nelson K. F. Tsang, Louisa Yee-Sum Lee, Hailin Qu

The study aims to provide an inventory of the existing English and Chinese research on service quality in China’s hospitality and tourism industry. The study aims to identify the…

Sustainability issues and hospitality and tourism firms’ strategies: Analytical review and future directions

J. Alberto Aragon-Correa, Inmaculada Martin-Tapia, Jose de la Torre-Ruiz

This paper aims to review the main literature on the relationship between the natural environment and management in hospitality and tourism firms and uses strategic lenses to…

Editorial

Fevzi Okumus