International Journal of Contemporary Hospitality Management: Volume 26 Issue 8

How to achieve a high efficiency level of the hotel industry?

Hao Luo, Yang Yang, Rob Law

This paper aims to employ data envelopment analysis (DEA) models to evaluate the efficiency level and the change of efficiency of the hotel industry in major Chinese cities from…

How to influence hospitality employee perceptions on hotel brand performance?

Catherine Cheung, Haiyan Kong, Haiyan Song

This paper aims to understand employees’ perceptions of human resources management functions and how these affect brand performance, and the indirect influence of human resources…

The role of carbon offsets in achieving carbon neutrality: An exploratory study of hotels and resorts

Kanwalroop Kathy Dhanda

This paper aims to explore the area of carbon offsets and carbon neutrality within the context of hotels and resorts. In theory, carbon markets assist organizations in reducing…

The role of relationship marketing investments in customer reciprocity

Jin-Soo Lee, Seongseop Kim, Steve Pan

This paper aims to, building on the concept of relational benefits, relationship marketing investments, gratitude, satisfaction and favorable reciprocal behaviors, examine the…

What caused the decrease in RevPAR during the recession?: An ARIMA with intervention analysis of room supply and market demand

Tianshu Zheng

This study aims to attempt to examine whether the increase in hotel room capacity in the USA had a significant impact on nationwide aggregated weekly revenue per available room…

Maximizing player value through the application of cross-gaming predictive models

Eunju Suh, Matt Alhaery

This paper aims to, considering the potential to generate additional revenue from cross-gamers, identify variables predicting predominant slot-players’ propensity to play table…

The effects of restaurant quality attributes on customer behavioral intentions

Milos Bujisic, Joe Hutchinson, H.G. Parsa

– The purpose of this paper was to investigate the relationships between restaurant quality attributes and customer behavioral intentions.

Hotel innovation and performance in times of crisis

Sara Campo, Ana M. Díaz, María J. Yagüe

This paper aims to analyze the influence of innovation-based orientation on hotel performance, how the management’s perception of market turbulence moderates this relationship and…

Business agglomeration in tourist districts and hotel performance

Bartolomé Marco-Lajara, Enrique Claver-Cortés, Mercedes Úbeda-García

The present paper aims to analyze how the performance of hotels located on the Spanish Mediterranean coast (peninsular and Balearic) and Canary coast is affected by the degree of…

Does standardized service fit all?: Novel service encounter in frontline employee-customer interface

John Lai, Steven S. Lui, Alice H.Y. Hon

The purpose of this paper is to explore the nature of the novel service encounter with reference to three research questions: first, what kind of creative acts do frontline…

Evaluating proactive behavior in lodging revenue management

Jeffrey A. Beck, JaeMin Cha, SeungHyun Kim, Bonnie Knutson

The objective of this study was to confirm the dimensions of revenue managers’ proactive work behavior in the lodging setting and to examine the effect of organizational structure…

Editorial

Fevzi Okumus