International Journal of Contemporary Hospitality Management: Volume 26 Issue 3

Corporate social responsibility: perspectives of hotel frontline employees

Sun-Young Park, Stuart E. Levy

The aim of this paper is to examine hotel frontline employees' perceptions of corporate social responsibility (CSR) activities at the hotel they currently work, and how their…

Generation Y's dining information seeking and sharing behavior on social networking sites: An exploratory study

Anil Bilgihan, Cheng Peng, Jay Kandampully

Since the advent of the internet, social networking sites (SNS) have grown rapidly in popularity. This paper aims to explore Generation Y's information seeking and sharing…

Exploring the promise of e-tablet restaurant menus

Srikanth Beldona, Nadria Buchanan, Brian L. Miller

The aim of this paper is to determine the relative efficacy of an e-tablet menu over the traditional paper-based menu across the parameters of order information quality, menu…

Are traditional forecasting models suitable for hotels in Italian cities?

Andrea Ellero, Paola Pellegrini

The aim of this paper is to assess the performance of different widely-adopted models to forecast Italian hotel occupancy. In particular, the paper tests the different models for…

Personality predictors of team taskwork understanding and transactive memory systems in service management teams

Priyanko Guchait, Katherine Hamilton, Nan Hua

The aim of this paper is to examine how personality composition in teams related to team taskwork understanding (TTU) and transactive memory systems (TMS) over time. Additionally…

Hotel managers' perceptions of the value of diversity training: an empirical investigation

Dennis Reynolds, Imran Rahman, Stacey Bradetich

Recent research identifies several attributes that lead to the value proposition of a diversity-training program: corporate engagement in diversity training; participants'…

Employment characteristics and retention predictors among hourly employees in large US theme parks and attractions

Ady Milman, Duncan Dickson

The aim of this paper is to evaluate and analyze hourly line-level employees' characteristics and their perceptions of their employment experience in large US theme parks and…

How do international tourists perceive hotel quality?: An exploratory study of service quality in Antalya tourism region

Ibrahim Taylan Dortyol, Inci Varinli, Olgun Kitapci

The aim of this paper is to identify tourists' perceptions of services provided by hotels in Antalya/Turkey and to explore hotel service quality dimensions. Specifically, the…

Editorial

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