International Journal of Contemporary Hospitality Management: Volume 26 Issue 2

Consumers' perspectives on service staff with disabilities in the hospitality industry

Pei-Jou Kuo, Valentini Kalargyrou

This exploratory study aims to investigate consumers' perceptions, attitudes, and purchase intention for restaurants that employ a significant amount of service staff with…

Measuring food and beverage service quality in spa hotels: A case study in Balıkesir, Turkey

Ibrahim Giritlioglu, Eleri Jones, Cevdet Avcikurt

The aim of this study was three-fold: first, to develop an instrument to evaluate food and beverage service quality in spa hotels; second, to identify aspects of food and beverage…

A flow-through analysis of the US lodging industry during the great recession

Amrik Singh, Chekitan S. Dev, Robert Mandelbaum

The objective of this exploratory study is to investigate the “flow-through” or relationship between top-line measures of hotel operating performance (occupancy, average daily…

Travelers' behavioral intention toward hotel self-service kiosks usage

Miyoung Kim, Hailin Qu

The purpose of this study is to propose a refined technology acceptance model (TAM) to examine the relationship between factors that affect travelers' use of hotel self-service…

Toward an integrated model of adoption of mobile phones for purchasing ancillary services in air travel

Cristian Morosan

Recently, ancillary services' (e.g. bag processing, preferred seating) contribution to the overall air travel revenues has become substantial. Yet, no study to date has addressed…

Selling rooms online: the use of social media and online travel agents

Alessandro Inversini, Lorenzo Masiero

This paper aims to focus on the reason why hoteliers choose to be present in online travel agent (OTA) and social media web sites for sales purposes. It also investigates the…

Not all smiles are created equal: Investigating the effects of display authenticity and service relationship on customer tipping behavior

Milos Bujisic, Luorong (Laurie) Wu, Anna Mattila, Anil Bilgihan

While a layman's theory supports the view that “a smile goes a long way,” the authors argue that “not all smiles are created equal” in the sense that the server's smiles need to…

Linking core self-evaluations and work engagement to work-family facilitation: A study in the hotel industry

Osman M. Karatepe, Eda Demir

This article aims to develop and test a research model that investigates work engagement as a mediator of the effect of core self-evaluations on work-family facilitation and…

Key Concepts in Hospitality Management

Robert M. O'Halloran

Key Concepts in Event Management

Cláudia Ribeiro de Almeida

Editorial

Fevzi Okumus