International Journal of Contemporary Hospitality Management: Volume 26 Issue 1

Subjects:

Table of contents

Sustainability in the global hotel industry

Peter Jones, David Hillier, Daphne Comfort

– The purpose of this paper is to provide an exploratory review of how the global hotel industry publicly communicates its approach to sustainability.

29480

“Responsible drinkers create all the atmosphere of a mortuary”: Policy implementation of responsible drinking in Scotland

Matthew J. Alexander, Euan Beveridge, Andrew C. MacLaren, Kevin D. O'Gorman

The purpose of this paper is to explore the reaction of customer facing staff and their attitude to the introduction of high profile corporate social responsibility (CSR…

1148

A synergy effect of internationalization and firm size on performance: US hotel industry

Seoki Lee, Arun Upneja, Özgür Özdemir, Kyung-A Sun

The purpose of the current study is to investigate the existence of a negative synergy effect of internationalization and firm size on firm performance for publicly traded US…

2360

Hospitality-based critical incidents: a cross-cultural comparison

Scott R. Swanson, Yinghua Huang, Baoheng Wang

The purpose of this paper is to provide a cross-cultural comparison of Chinese and American hospitality customers who report critical incidents and the resulting influences that…

3002

The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

Karthik Namasivayam, Priyanko Guchait, Puiwa Lei

This study aims to examine the role that psychological empowerment (PE) and employee satisfaction (ES) play in the relationship between leader empowering behaviors (LEB) and…

9255

Leadership style and negative work-home interference in the hospitality industry

Debbie Marianne Tromp, Robert Jan Blomme

– The purpose of this paper is to discuss the impact of leadership styles on negative work-home interference among highly educated employees in the hospitality industry.

6922

Hotel loyalty programs: how valuable is valuable enough?

Lijia (Karen) Xie, Chih-Chien Chen

This study attempts to examine customers' perceived value of hotel loyalty programs, to identify the relationship between perceived program value and active loyalty, and to…

8839

Minding the gap in the gaming industry: Perceptions of gender disparity at work among female casino dealers

Yim King Penny Wan

The aim of this paper is to examine the perceptions female casino dealers have toward gender disparity at work. In particular, the question of whether gender disparity exists, the…

1468
Cover of International Journal of Contemporary Hospitality Management

ISSN:

0959-6119

e-ISSN:

1757-1049

ISSN-L:

0959-6119

Online date, start – end:

1989

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Prof Fevzi Okumus