Table of contents
Sustainability in the global hotel industry
Peter Jones, David Hillier, Daphne Comfort– The purpose of this paper is to provide an exploratory review of how the global hotel industry publicly communicates its approach to sustainability.
“Responsible drinkers create all the atmosphere of a mortuary”: Policy implementation of responsible drinking in Scotland
Matthew J. Alexander, Euan Beveridge, Andrew C. MacLaren, Kevin D. O'GormanThe purpose of this paper is to explore the reaction of customer facing staff and their attitude to the introduction of high profile corporate social responsibility (CSR…
A synergy effect of internationalization and firm size on performance: US hotel industry
Seoki Lee, Arun Upneja, Özgür Özdemir, Kyung-A SunThe purpose of the current study is to investigate the existence of a negative synergy effect of internationalization and firm size on firm performance for publicly traded US…
Hospitality-based critical incidents: a cross-cultural comparison
Scott R. Swanson, Yinghua Huang, Baoheng WangThe purpose of this paper is to provide a cross-cultural comparison of Chinese and American hospitality customers who report critical incidents and the resulting influences that…
The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Karthik Namasivayam, Priyanko Guchait, Puiwa LeiThis study aims to examine the role that psychological empowerment (PE) and employee satisfaction (ES) play in the relationship between leader empowering behaviors (LEB) and…
Leadership style and negative work-home interference in the hospitality industry
Debbie Marianne Tromp, Robert Jan Blomme– The purpose of this paper is to discuss the impact of leadership styles on negative work-home interference among highly educated employees in the hospitality industry.
Hotel loyalty programs: how valuable is valuable enough?
Lijia (Karen) Xie, Chih-Chien ChenThis study attempts to examine customers' perceived value of hotel loyalty programs, to identify the relationship between perceived program value and active loyalty, and to…
Minding the gap in the gaming industry: Perceptions of gender disparity at work among female casino dealers
Yim King Penny WanThe aim of this paper is to examine the perceptions female casino dealers have toward gender disparity at work. In particular, the question of whether gender disparity exists, the…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus