International Journal of Contemporary Hospitality Management: Volume 25 Issue 6

Subjects:

Table of contents

“Green” attributes and customer satisfaction: Optimization of resource allocation and performance

Lisa Slevitch, Kimberly Mathe, Elena Karpova, Sheila Scott‐Halsell

The purpose of this paper is to address issues of performance optimization through accounting for asymmetric responses of customer satisfaction to different types of product or…

4239

An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industry

Sonia Bharwani, Vinnie Jauhari

The purpose of this paper is to identify and map competencies required by frontline employees to enhance guest experience in the hospitality industry, in the context of an…

10495

The influences of collectivism in hospitality work settings

Vincent P. Magnini, Sunghyup (Sean) Hyun, BeomCheol (Peter) Kim, Muzaffer Uysal

The purpose of this paper is to test whether a hospitality worker's degree of individualism/collectivism influences his/her organizational citizenship behavior (OCB), comfort with…

2954

Methodological approaches to job satisfaction measurement in hospitality firms

Jalayer Khalilzadeh, Giacomo Del Chiappa, Jafar Jafari, Hamid Zargham Borujeni

The purpose of this paper is to propose a new unbiased, reliable, exact, and systematic method of job satisfaction score estimation. The method considers affective and cognitive…

4812

Be good for love or for money? The roles of justice in the Chinese hotel industry

Alice H.Y. Hon, Lin Lu

Drawing on the social exchange theory, the purpose of this paper is to examine the relationship between the interactional justice of supervisors and the job performance of…

1133

High‐performance work practices, work social support and their effects on job embeddedness and turnover intentions

Osman M. Karatepe

The purpose of this paper is to propose and test a research model that examines whether job embeddedness mediates the effects of high‐performance work practices and work social…

5678

Causal relationships between table game players' perceptions of service quality, perceived winning, and game spending: Moderating effects of demographic factors

Sang Mi Jeon, Vincent P. Magnini, Insin Kim, Sunghyup Sean Hyun

The purpose of this paper is twofold: first, to examine the roles of five drivers of service quality (tangibles, reliability, responsiveness, assurance, and empathy) and perceived…

1524

An empirical framework of financial characteristics and outperformance in troubled economic times: Evidence from the restaurant industry

Nan Hua, Qu Xiao, Elizabeth Yost

The purpose of this paper is to explore the financial characteristics associated with outperformance of US public restaurant firms in challenging economic times and the empirical…

1410
Cover of International Journal of Contemporary Hospitality Management

ISSN:

0959-6119

e-ISSN:

1757-1049

ISSN-L:

0959-6119

Online date, start – end:

1989

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Prof Fevzi Okumus