International Journal of Contemporary Hospitality Management: Volume 24 Issue 7

Social networks and customer involvement in new service development (NSD): The case of www.mystarbucksidea.com

Marianna Sigala

The study aims to use netnography to investigate the role of customers' contributions in social networks for NSD purposes.

The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth

Katerina Berezina, Cihan Cobanoglu, Brian L. Miller, Francis A. Kwansa

The primary purpose of this study is to investigate the impact of information security breaches on hotel guests' perceived service quality, satisfaction, likelihood of…

Work‐family conflict, work‐family facilitation, and job outcomes in the Korean hotel industry

Hyun Jung Choi, Young Tae Kim

The present study aims to investigate the predictive effect of work‐family conflict and work‐family facilitation on job satisfaction in the Korean hotel industry. In addition…

Emotional intelligence and emotional labor acting strategies among frontline hotel employees

Taegoo (Terry) Kim, Joanne Jung‐Eun Yoo, Gyehee Lee, Joungman Kim

The study aimed to test the antecedents and consequences of emotional labor (EL) acting strategies in the hotel industry. More specifically, the purpose of this study was to…

Gender differences on job satisfaction of the five‐star hotel employees: The case of the Turkish hotel industry

Derya Kara, Muzaffer Uysal, Vincent P. Magnini

The purpose of this research is to examine gender differences while controlling for select variables on job satisfaction using data collected from employees in the hospitality…

Revised competencies for private club managers

Jason Paul Koenigsfeld, Hyewon Youn, Joe Perdue, Robert H. Woods

This study was conducted with the aim of examining important and frequently used managerial competencies for private club managers. Sandwith's five‐competency domain model was…

Estimating the effect of racino restaurant sales on slot wagering volume

Valentini Kalargyrou, A.K. Singh, Anthony F. Lucas

The purpose of this paper is to estimate the effects of onsite restaurant business volume on slot machine gaming volume at a Midwestern racino property. The results provide…

Introduction to the Hospitality Industry – 8th edition

Kerry B. Godfrey

Destination Marketing and Management

Gregory B. Willson

Editorial

Fevzi Okumus