International Journal of Contemporary Hospitality Management: Volume 23 Issue 3

Business improvement preferences for small/medium hospitality firms in Australia

Ken Butcher, Beverley Sparks

This paper aims to investigate how small/medium hospitality (SMH) firms set preferences for knowledge transfer relating to customer service improvement activities, through a…

RevPAR determinants of individual hotels: Evidences from Milan

Ruggero Sainaghi

This paper aims to identify revenue per available room (RevPAR) determinants of individual firms located in a destination. Independent variables are to be sought along “what” and…

A typology of Australian tourism‐based condominiums

Kelly Cassidy, Chris Guilding

The purpose of this paper is to develop a typology of the organisational forms comprising the Australian condominium tourism accommodation sector.

Comparing Chinese and American attitudes towards complaining

Erdogan H. Ekiz, Norman Au

The current research aims to explore the possible effects of attitude towards complaining (ATC) on intention to remain loyal to hotels and to compare Chinese and American ATC in…

Determinants of intention to leave a non‐managerial job in the fast‐food industry of West Malaysia

Chris Ryan, Hazrina Ghazali, Asad Mohsin

The purpose of this paper is to examine determinants of an intention to quit a job held by non‐managerial staff in the Malaysian fast food industry. It examines issues such as job…

Wanted: training competencies for the twenty‐first century

Valentini Kalargyrou, Robert H. Woods

The purpose of this research paper is to describe the results and implications of the training professionals' competencies in the hospitality industry in the USA.

Hospitality graduates and managers: the big divide

Tracy Harkison, Jill Poulston, Jung‐Hee Ginny Kim

This paper seeks to report on research investigating students' and industry's expectations and assumptions of the desired attributes of hospitality employees.

Student perceptions of information system subject learning in hospitality management degree programmes: A study of contexts for “deep learning”

Hilary Catherine Murphy, Harry de Jongh

This paper aims to investigate whether students adopt a “deep” approach to learning, i.e. “seeking meaning”, in the context of the subject of information systems (IS) and…

Advances in Culture, Tourism and Hospitality Research, Volume 4: Tourism‐Marketing Performance Metrics and Usefulness Auditing of Destination Websites

Crystal Ip, Rob Law

Editorial

Fevzi Okumus