International Journal of Contemporary Hospitality Management: Volume 22 Issue 4

How much does labour turnover cost?: A case study of Australian four‐ and five‐star hotels

Michael C.G. Davidson, Nils Timo, Ying Wang

Employee turnover is a significant challenge for human resource management (HRM) strategies and organisational performance. This study seeks to present findings drawn from an…

Career management systems: what are China's state‐owned hotels practising?

Haiyan Kong, Catherine Cheung, Hanqin Qiu Zhang

This paper aims to explore the current situation of career management in China's state‐owned hotels and to delve into employees' perceptions of such activities.

Cookery‐related employment vacancy advertisements and skills shortages

Richard N.S. Robinson, Charles V. Arcodia, Christina Tian, Phillip Charlton

Cookery has been identified as an occupation with skills shortages, at least in the developed world. There is currently a dearth of research into the cookery labour market, its…

Influence of leadership competency and organizational culture on responsiveness and performance of firms

Susita Asree, Mohamed Zain, Mohd Rizal Razalli

The purpose of this paper is to investigate the operations strategy of service firms (hotels) in order to determine whether the infrastructural aspects of their operational…

“One size doesn't fit all”: Tourism and hospitality employees' response to internal brand management

Ceridwyn King

The purpose of this study is to examine the effect of internal brand management (IBM) practices on tourism and hospitality employees' ability to demonstrate brand supportive…

How determinant attributes of service quality influence customer‐perceived value: An empirical investigation of the Australian coffee outlet industry

Po‐Tsang Chen, Hsin‐Hui Hu

The purpose of this study is to investigate empirically how the determinant attributes of coffee quality, service, food and beverage, and extra benefits influenced…

China's second‐tier cities as exhibition destinations

Xin Jin, Thomas Bauer, Karin Weber

The purpose of this paper is to provide an overview of the exhibition industry in China and to report on an exploratory study of 306 exhibitors and visitors to a trade exhibition…

Nutritional labelling in restaurants: Whose responsibility is it anyway?

Matthew Alexander, Kevin O'Gorman, Kati Wood

The purpose of this paper is to explore consumer attitudes towards the potential implementation of compulsory nutritional labelling on commercial restaurant menus in the UK.

Advances in Electronic Business, Volume II

Rob Law

Crisis Management in the Tourism Industry – Beating the Odds?

Noëlle O'Connor

Editorial

Fevzi Okumus