International Journal of Contemporary Hospitality Management: Volume 22 Issue 2

Customer relationship management for hotels in Hong Kong

Ada S. Lo, Lawrence D. Stalcup, Amy Lee

The purpose of this study is to investigate how hotels are implementing customer relationship management (CRM) practices at the property level.

Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

Asad Mohsin, Tim Lockyer

The aim of the study is to assess the service quality perception of customers of luxury hotels, New Delhi in India and to help the hotel management identify areas that need…

A conceptual framework of hotel experience and customer‐based brand equity: Some research questions and implications

Jing Bill Xu, Andrew Chan

There is increasing discussion of the way in which quality of experience and brand equity are developed in the hotel industry. This study aims to review the hospitality and brand…

Love motels: oriental phenomenon or emergent sector?

Matthew Alexander, Chien Chuan Chen, Andrew MacLaren, Kevin D. O'Gorman

This paper aims to explore the “love motel” concept by examining the changing attitude of consumers in Taiwan. This will increase knowledge of the sector and define love motels.

What really brings them back?: The impact of tangible quality on affect and intention for casual dining restaurant patrons

Clark Kincaid, Seyhmus Baloglu, Zhenxing Mao, James Busser

The purpose of this paper is to evaluate the usefulness of the TANGSERV (tangible quality) scale by examining the effect of tangible quality constructs on restaurant patrons'…

CSR among Canadian mass tour operators: good awareness but little action

Rachel Dodds, Jacqueline Kuehnel

The purpose of this paper is to provide an exploratory case study of mass mainstream tour operators in the Canadian market and evaluate their awareness level of corporate social…

Wine tourism development in emerging Western Australian regions

Abel Duarte Alonso, Yi Liu

The remarkable growth of wine tourism in recent decades has created opportunities for rural communities to diversify and stimulate development, and for travellers to enjoy an…

The relationship between transformational leadership and employee desire for empowerment

Amarjit Gill, Stephen Fitzgerald, Smita Bhutani, Harvinder Mand, Suraj Sharma

The purpose of this paper is to examine the relationship between transformational leadership (TL) and employee desire for empowerment (EDFE). This study also aims to extend Gill…

Tourism and Hospitality Marketing: A Global Perspective

Thanasis Spyriadis

Editorial

Fevzi Okumus