International Journal of Contemporary Hospitality Management: Volume 21 Issue 5

How technological innovations extend services outreach to customers: The changing shape of hospitality services taxonomy

Maryam Khan, Mahmood A. Khan

This paper seeks to deal with an exploratory analysis of the impact of technological innovations on the extent of outreach of hospitality services to customers.

The product innovation process of quick‐service restaurant chains

Michael C. Ottenbacher, Robert J. Harrington

This paper aims to outline the innovation process activities described by quick‐service restaurant (QSR) managers and to compare it with an earlier QSR process model and with…

Environmental measures for hotels' environmental management systems: ISO 14001

Wilco W. Chan

Implementation of environmental management systems (EMS) in hotels is gaining popularity world‐wide. ISO 14001, which is the only certifying document in the ISO 14000 series…

Drivers of job satisfaction as related to work performance in Macao casino hotels: An investigation based on employee survey

Zheng Gu, Ricardo Chi Sen Siu

This paper sets out to examine the relationship between work performance and job satisfaction in Macao's casino hotels and to attempt to determine how job satisfaction may be…

Perceptions of job quality in the tourism industry: The views of recent graduates of a university's tourism management programme

Adam Weaver

The purpose of this paper is to explore how recent graduates of a university's tourism management programme in New Zealand perceive job quality in the tourism industry.

Determinants of capital structure: evidence from Turkish lodging companies

Erdinc Karadeniz, Serkan Yilmaz Kandir, Mehmet Balcilar, Yildirim Beyazit Onal

The purpose of this paper is to investigate the factors affecting capital structure decisions of Istanbul Stock Exchange (ISE) lodging companies.

Alternative models framing UK independent hoteliers' adoption of technology

Wai Mun Lim

While there is a plethora of literature examining the antecedents affecting technology adoption decision, there have been limited investigations into the various stages of…

Analyzing the usability of travel web sites in Hainan, China: The perspectives of e‐buyers and e‐lookers

Rob Law, Catherine Cheung, Tao Hu

This study sets out to investigate the perceptions of e‐buyers and e‐lookers in Hainan, China on usability performance of China‐based travel web sites, an emerging sector of the…

Challenges of Managing Information Quality in Service Organizations

Konstantina Tsiakali

Editorial

Fevzi Okumus