International Journal of Contemporary Hospitality Management: Volume 20 Issue 2

The popularity of prestigious hospitality journals: a Google Scholar approach

The purpose of this paper is to show that prior studies on rating hospitality journals primarily used two major assessment categories. The first category gauges experts'…

Destination marketing: competition, cooperation or coopetition?

The purpose of this paper is to understand the business relationships among the tourism industry stakeholders in conducting collaborative destination marketing activities.

Are highly satisfied restaurant customers really different? A quality perception perspective

This study aims to identify key quality attributes that significantly distinguish highly satisfied diners from non‐highly satisfied diners.

Do Chinese cultural values affect customer satisfaction/loyalty?

The purpose of this study is to investigate the antecedent roles of the Chinese cultural values of “face” and “harmony” in influencing customer satisfaction/loyalty, and the…

Is Capital Asset Pricing Model (CAPM) the best way to estimate cost‐of‐equity for the lodging industry?

The purpose of this paper is to compare traditional methods of estimating the cost‐of‐equity (capital asset pricing model and Fama and French three‐factor model) with a new…

Predictors of burnout among middle managers in the Turkish hospitality industry

The purpose of this paper is to examine the effects of job satisfaction, job characteristics and demographics on levels of burnout among middle managers in the Turkish hospitality…

Customer service, employee welfare and snowsports tourism in Australia

The aim of this paper is to explore the extent to which employee welfare and human resource management impacts on customer service.

Operational performance of health care foodservice systems

The purpose of this paper is to overcome the problems surrounding the operational performance of health care foodservice systems and provide a comprehensive comparison and…

Motivation and satisfaction of mega‐business event attendees: The case of ITU Telecom World 2006 in Hong Kong

The purpose of this paper is to report on a study that examined the factors of motivation and satisfaction of mega‐business events, using the ITU Telecom World 2006 in Hong Kong…

Quality Tourism Experiences

Destination Recommendation Systems: Behavioural Foundations and Applications

Professional Meeting Management: Comprehensive Strategies for Meetings, Conventions and Events (5th edition)

Marketing Leadership in Hospitality and Tourism: Strategies and Tactics for Competitive Advantage (4th edition)

Human Resource Management in the Hospitality Industry:An Introductory Guide (8th edition)

Sincere thanks to Richard Teare and strengthening the IJCHM brand further