International Journal of Contemporary Hospitality Management: Volume 18 Issue 4

Realistic recruitment: An empirical study of the cruise industry

Steffen Raub, Eva Maria Streit

To report on the results of an empirical study on recruitment practices in the cruise industry and interpret these results from the perspective of theory on “realistic…

From satisfaction to delight: a model for the hotel industry

Edwin N. Torres, Sheryl Kline

This article seeks to develop a managerial model that will aid in the effective management of customer relations. This study explains in detail the concepts of satisfaction and…

Hotels' environmental management systems (ISO 14001): creative financing strategy

Wilco W. Chan, Kenny Ho

Environmental concerns have been increasing in the travel industry. However, most hotels are unwilling to develop an international environmental management system (EMS) probably…

Effects of disposition on hospitality employee job satisfaction and commitment

Paula Silva

The main purpose of this paper is to investigate the relationship of job attitudes to personality traits in a hospitality setting.

Reporting and reflecting on corporate social responsibility in the hospitality industry: A case study of pub operators in the UK

Peter Jones, Daphne Comfort, David Hillier

This paper aims to offer a preliminary case study exploration of the corporate social responsibility (CSR) issues being addressed and reported by the UK's top ten pub operators.

Performance measurement in tourism: a value chain model

Yıldırım Yılmaz, Umit S. Bititci

The tourism industry consists of various players and tourism demand is met by the joint efforts of these players. However, it seems that there is no attempt in the tourism…

Does quality impact on hotel performance?

Enrique Claver, Juan José Tarí, Jorge Pereira

The aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance.

Editorial

Richard Teare

Book news

Richard Teare