International Journal of Contemporary Hospitality Management: Volume 18 Issue 3

The new customer‐centred business model for the hospitality industry

Jay Kandampully

The objective of this research is to identify and present factors that are essential to support a customer‐centred business model that is theoretically sound and can be used for…

Growth strategies in the Spanish hotel sector: determining factors

Enrique Claver, Rosario Andreu, Diego Quer

The central aim of this paper is to identify some of the motives behind the type of growth strategy followed by Spanish hotel enterprises in recent years.

Competitor‐focused accounting applied to a hotel context

Sharlene Anderson, Chris Guilding

To explore the nature and potential of competitor‐focused accounting practice (CFA) in a large hotel.

Optimising the service mix for Irish hoteliers: the challenge for small food suppliers

Sinead O'Connell, Maeve Henchion, Alan Collins

This paper seeks to investigate Irish hoteliers' customer service requirements of their food suppliers and to measure the trade‐offs that hotel buyers are willing to make during…

The use of management contracts by international hotel firms in Thailand

Veerades Panvisavas, J. Stephen Taylor

Seeks to examine the extent to which management contracts used by international hotel firms in Thailand mirror those used in the USA.

Delivering the message: How premium hotel brands struggle to communicate their value proposition

Winfried Daun, Raffaela Klinger

The purpose of this paper is to review the ways in which premium hotel brands address the challenge of building and sustaining their value proposition and communicating the…

Crime and harassment in Jamaica: consequences for sustainability of the tourism industry

Ibrahim Ajagunna

The aims of this paper are to examine how violent crimes and harassment have impacted the tourism and hospitality industry in Jamaica, and to evaluate the approaches that the…

The reputation of the UK licensee: an attempt to offer a balanced view

J.D. Pratten

The purpose of this paper is to consider the value of the British pub to stakeholders and then to examine how its image can be improved in the light of criticisms of the existing…

Small Firms in Tourism: International Perspectives

Richard Teare

Editorial

Richard Teare