International Journal of Contemporary Hospitality Management: Volume 18 Issue 1

Hospitality industry in Cyprus: the significance of intangibles

Maria Krambia‐Kapardis, Alison Thomas

The purpose of this research is to provide companies in the hotel and tourism industry with an alternative reporting method to the traditional financial reporting.

Developing relational capabilities in hotels

Manuel Rodríguez‐Díaz, Tomás F. Espino‐Rodríguez

The purpose of this research is to show that relational capabilities is a topic of interest for the competitiveness of hotel companies. This paper aims to present a methodology…

Can a festival be too successful?A review of Spoleto, USA

Stephen W. Litvin, Elizabeth Fetter

The purpose of this research is to study the impact of the Spoleto, USA festival on the Charleston, SC hotel industry. Anecdotal evidence indicates that, while the highly…

Graduate education and hospitality management in Ireland

Pauline Connolly, Geraldine McGing

The purpose of this research is to explore how tertiary education has met the needs of hospitality management in three‐, four‐ and five‐star hotels in Dublin, Ireland and the…

Scottish café society: contemporary consumption issues and lifestyle identities

Bernadette Scott

The purpose of this research is to provide a qualitative insight into contemporary issues of consumption and associated lifestyle identities within the branded coffee house sector…

Backpacking and hostel‐picking: an analysis from Canada

Jo‐Anne Hecht, David Martin

This research paper aims to better understand the characteristics of backpackers who stay at hostels in the Greater Toronto Area (GTA), Canada, and their current service…

The competency model of hospitality service: why it doesn't deliver

Judith Ann Chapman, Genevieve Lovell

The purpose of this paper is to advance discussion of the efficacy of the current Australian competency training framework for credentialing and preparing front‐line employees for…

Editorial

Richard Teare