International Journal of Contemporary Hospitality Management: Volume 17 Issue 6

Hotel management in Cuba and the transfer of best practices

Julio Cerviño, Jaime Bonache

The main purpose of this paper is to analyse the management challenges faced by international hotel operators when applying universally accepted management principles to the Cuban…

Perceptions of service quality in North Cyprus hotels

Halil Nadiri, Kashif Hussain

Defining and measuring quality service is of importance to providers of hotel services. This study aims to diagnose the applicability of the perceived service quality measurement…

Understanding the dynamics of the hotel accommodation purchase decision

Tim Lockyer

To investigate the factors that influence the selection of hotel accommodation by guests. Much of the previous research into this topic used a variety of closed and open question…

Customers' perceptions on the importance of hotel web site dimensions and attributes

Rob Law, Cathy H.C. Hsu

Hotels at present have largely adopted e‐commerce to achieve different business goals. The existing hospitality literature, however, rarely investigates the importance of specific…

Factors influencing financial performance of small hotels in Tanzania

Amit Sharma, Arun Upneja

The purpose of this paper was to investigate the factors influencing financial performance of small hotels, particularly in developing countries like Tanzania.

Why do hotels outsource? An investigation using asset specificity

Dawne Lamminmaki

To apply Williamson's six dimensional typology of asset specificity as a theoretical framework for appraising the nature of outsourcing activities in hotels.

Customization and standardization in hotels – a paradox or not?

Mette Sandoff

This paper is based on the empirical study of human resources and service work and its purpose is to reveal that the international hotel industry is becoming more standardized…

Sports education – a priority for Caribbean sports tourism

Donald Sinclair

This paper has the objective of making the case for the development of sports education as a critical element in the growth of sports tourism in the Caribbean.