International Journal of Contemporary Hospitality Management: Volume 17 Issue 5

Assessing the balanced scorecard as a management tool for hotels

Nigel Evans

This study seeks to assess the balanced scorecard (BSC) approach to strategy and its usefulness for the international hotel industry.

Why hotels adopt ICTs: a study on the ICT adoption propensity of hotels in Thailand

Sunil Sahadev, Nazrul Islam

This study aims to explore the propensity of adoption of ICT‐based facilities by hotels in the hospitality sector.

An examination of restaurant loyalty programs: what kinds of rewards do customers prefer?

Dongsuk Jang, Anna S. Mattila

This study aims to investigate customer preferences towards loyalty reward programs in the restaurant industry. Willingness to join such programs and expected benefits are also…

A review of economic value drivers in convention and meeting management research

Myong Jae Lee, Ki‐Joon Back

Proposes to review convention and meeting management articles published in the hospitality and tourism literature.

Career progression of Irish tourism and hospitality management graduates

Sinéad O'Leary, Jim Deegan

The aim of this paper is to present longitudinal data regarding the career progression of Irish tourism and hospitality management graduates.

Impact of the tsunami on Chinese outbound tourism

Hanqin Qiu Zhang

Seeks to report and analyze the impacts of the Asian tsunami on China's outbound tourism.

Perceptions and attitudes of tourism students in Turkey

A. Akin Aksu, C. Deniz Köksal

To investigate the main expectations of students from the tourism industry who are studying at the Akdeniz University School of Tourism and Hotel Management in Antalya.