International Journal of Contemporary Hospitality Management: Volume 17 Issue 1

Predicting leadership: The assessment center's extended role

Judi Brownell

Predicting leadership demonstrates how assessment centers can be designed to meet the extended goals of assessing three broad‐based and particularly critical indicators of…

Competitive strategies and performance in Spanish hospitality firms

Fernando J. Garrigós‐Simón, Daniel Palacios Marqués, Yeamduan Narangajavana

The aim of this article is to identify the relationships between strategic orientations and various performance measurements in Spanish hospitality enterprises.

Performance measurement practice in an independent hotel context: A case study approach

Mine Haktanir, Peter Harris

The aim of this work is to explore performance measurement practices in the context of an independent hotel in Northern Cyprus.

Qualifications: a fast‐track to hotel general manager?

Sarah Harper, Caroline Brown, Wilson Irvine

To examine the role of formal qualifications in the career development of contemporary hotel general managers in Scotland.

Marketing education: A review of service quality perceptions among international students

Marilyn Russell

To discuss the requirement for a university to adopt a clearly defined marketing strategy to increase its international student population and generate additional revenue.

UK and US hotel web content accessibility: Mandates for action

Russell Williams, Rulzion Rattray

Identifying the different user needs and capabilities of individuals online, the aim of this research is to highlight the importance of “web content accessibility” in effective…

Food and beverage management: A review of change

Michael Riley

The paper is a reflection on the changes that have taken place in the area of food and beverage and serves as a reminder that it is still one of the most complex activities within…

Getting IT right: Exploring information technology in the hospitality curriculum

Conrad Lashley, Bill Rowson

The paper reports on a research project undertaken for the North West Tourism Skills Network.

Revenue Management and Pricing: Case Studies and Applications

Richard Teare

Services Management: The New Paradigm in Hospitality

Richard Teare