International Journal of Contemporary Hospitality Management: Volume 16 Issue 2

E‐innovation: Internet impacts on small UK hospitality firms

Lynn M. Martin

Within the small firms sector, the Web is anticipated to bring unprecedented new opportunities for business development and competitive advantage. The reality in small firms…

From production line to drama school: higher education for the future of tourism

Michael Morgan

Tourism degree courses aim to meet the needs of students, employers and government funding bodies, but there is no agreement on how best to do this. Should courses aim to enable…

The impact of the Internet on travel agencies

Rob Law, Kenith Leung, RJames Wong

This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. The opinions of 413 tourists on making…

A comparison study of Chinese domestic tourism: China vs the USA

Suosheng Wang, Hailin Qu

After achieving great success in developing international travel business, China’s tourism authorities, the local and international travel agencies and lodging companies are now…

Reasons for going green in serviced accommodation establishments

Nadia Tzschentke, David Kirk, Paul A. Lynch

This paper reports on the preliminary findings of an exploratory study on environmental decision making in the context of largely small serviced accommodation establishments. It…

Selecting hotel staff: why best practice does not always work

Cliff Lockyer, Dora Scholarios

This paper considers the nature of “best practice” recruitment and selection in the hotel sector. Data from a sample of Scottish hotels indicate a reliance on informal methods…

Foreign languages and the health of UK tourism

Hilary Russell, David Leslie

Deplores the decline of domestic trips, in the short‐term, in the UK, owing to various prohibitive events taking place such as petrol strike action, foot and mouth and even the…

The impact of SARS on Hong Kong’s tourism industry

Ray Pine, Bob McKercher

Severe Acute Respiratory Syndrome (SARS) first appeared in February 2002 in China’s Guangdong Province before emerging in neighbouring Hong Kong in late February. The epidemic had…

Adventure Tourism: The New Frontier

Paul Fynn