International Journal of Contemporary Hospitality Management: Volume 15 Issue 6

Optimizing tourism destination development in Canada

Marion Joppe

The Travel and Tourism Research Association‐Canada Chapter held its 27th annual conference in Niagara Falls, Canada, from 14‐16 October 2001, with the theme of optimizing…

Seasonality in tourism employment: human resource challenges

Lee Jolliffe, Regena Farnsworth

Seasonality in tourism has a profound impact on the management of human resources in organizations operating in a seasonal context. Tourism employment in Canada is profiled and…

Directions in British Columbia wine tourism policy

Elisa Martin, Peter Williams

This paper identifies policies that have played influential roles in shaping British Columbia’s wine tourism value chain. It identifies those policies that have moulded the…

Ecotourism in the city? Toronto’s Green Tourism Association

Anna Gibson, Rachel Dodds, Marion Joppe, Brian Jamieson

Applying the practices of ecotourism to an urban environment is a relatively new concept but a concept that merits development in multiple cities. The concept of urban green…

Casino gaming and tourism in Canada

Tanya MacLaurin, Donald MacLaurin

This study provides background information on the casino gaming and tourism industries in Canada. The historical, regulatory, developmental, and subsequent growth to the present…

Hotel investment in Canada: gaining perspective

K. Michael Haywood

The investment climate and operational performance for the Canadian hotel industry, as highlighted in this research note, are quite robust in contrast to the USA. Supply in most…

Business simulations: a balanced approach to tourism education

David Martin, Bernie McEvoy

This study reviews and evaluates the use of a business simulation, specifically the hotel operational training simulation (HOTS) as it applies to tourism and hospitality…

Brand asset equilibrium in hotel management

Gabor Forgacs

Branding is a topic of great interest in the global hotel industry. In the USA, over 70 percent of the hotels are branded; in Canada, brand penetration is around 40 percent, in…

Strategic issues faced by Ontario hotels

Zhen Lu, Denise Chiang

Limited research exists on the current strategic issues and the strategies utilized by hoteliers of Ontario, Canada. The researchers conducted a pilot study by utilizing an e‐mail…

Purchasing for 4,000 hotels: the case of Avendra

Fred Lawlor, Chandana Jayawardena

Avendra is an independent company formed by Marriott International, Inc., Hyatt Hotels Corporation, ClubCorp. USA, Inc., InterContinental Hotel Group, and Fairmont Hotels and…

People and quality: the case of Delta Hotels

William J. Pallet, Wayne W. Taylor, Chandana Jayawardena

Analyses the concept of quality in the hotel industry. Emphasises that quality has to be a part of the culture of an organisation. Presents Delta Hotels in Canada as an exemplary…

The E‐MBA action learning: lessons for hospitality leaders

Michael Cox

E‐MBAs are becoming an attractive option for career professionals and organizations in the hospitality and tourism industry to build competitive advantage. As core faculty in the…