International Journal of Contemporary Hospitality Management: Volume 14 Issue 6

An examination of the organizational and cross‐cultural challenges facing international hotel managers in Russia

Norma D’Annunzio‐Green

With the ever increasing globalization of the hospitality industry, an exploration of the issues facing international hotel managers in Russia is both timely and important. The…

A data mining approach to developing the profiles of hotel customers

Hokey Min, Hyesung Min, Ahmed Emam

To stay competitive, hotels need to develop a viable customer retention strategy. Since a key to the successful development of such a strategy rests with customer relationship…

Threats to brand integrity in the hospitality sector: evidence from a tourist brand

Emir Mangan, Alan Collins

This paper investigates the threats to brand integrity in the hospitality sector where the brand owner is separated from the service provider and runs the risk of falling foul of…

Business guests’ accommodation selection: the view from both sides

Tim Lockyer

A comparative study was undertaken analysing what accommodation managers and business guests believed were the factors influencing accommodation selection. It was discovered that…

Food safety in school catering in the People’s Republic of China

Jaksoa Kivela, Mei Ling Lam, Robert Inbakaran

As a result of inadequate safe food handling and food safety procedures, school catering organisations take tremendous risks with people who are arguably more vulnerable to food…

The euro and public houses in the UK

Andrew Kevin Jenkins

The UK, unlike 12 of our fellow European countries, has decided not to join the euro. Indeed, the question of Britain’s membership of the single currency is unresolved. However…

Hotel World

Hadyn Ingram