International Journal of Contemporary Hospitality Management: Volume 12 Issue 6

Customer loyalty in the hotel industry: the role of customer satisfaction and image

Jay Kandampully, Dwi Suhartanto

Loyalty of a firm’s customer has been recognised as the dominant factor in a business organization’s success. This study helps us extend our understanding of the relationship…

Expatriate recruitment in South East Asia: dilemma or opportunity?

Neill Barber, Luke Pittaway

This paper has analysed the impact of the South East Asian crisis on the recruitment strategies of multinational hotel companies. In the paper a brief review of expatriate…

Tourism students’ perceptions of work values: a case of Taiwanese universities

Joseph S. Chen, Kay Hei‐Lin Chu, Wu‐Chung Wu

This study investigated students’ perceptions of work values and occupational choice propensity. A total of 311 hospitality majors at four different universities in Taiwan were…

Branding in the UK public house sector: recent developments

Tim Knowles, Michael J. Howley

While the traditional English public house still represents the largest part of the market, its share is falling with the introduction of themed branded establishments. The UK’s…

Marketing works: a study of the restaurants on Bornholm, Denmark

Szilvia Gyimóthy, Charlotte R. Rassing, Stephen Wanhill

Commencing in the late 1980s in Europe, regional development policy has seen a switch of emphasis from large automatic grants to attract inward investment projects, towards small…

Women and flexibility in the Scottish leisure industry

Anna MacVicar, Margaret Graham, Susan Ogden, Bernadette Scott

Both employers and employees may seek flexible employment patterns, but for different reasons – employees for lifestyle reasons and employers for financial and business…

Bullying and harassment in the workplace

Lucy McMahon

This paper examines the results of a survey carried out on the subject of bullying and harassment in the workplace, with particular reference to the hospitality industry…

Management Challenges for the 21st Century

Hadyn Ingram