International Journal of Contemporary Hospitality Management: Volume 12 Issue 3

Improving the performance of hospitality firms

The aim of this article is to identify company characteristics which are linked to improved performance in hospitality firms. It compares the levels of market orientation and…

Developing an environmental scanning process in the hotel sector

Investigates the environmental scanning activities of hotel chains operating in Portugal. Attitudes towards environmental scanning by companies where strategy was formalised…

The computer millennium bug’s impact on the hotel industry: a case study of the Kowloon Hotel

Traditionally, the hotel industry has prided itself on its provision of quality service and therefore guest satisfaction. Unfortunately, hotel managers are often reluctant, or…

An analysis of daily occupancy performance: a basis for effective hotel marketing?

Time series analysis of daily room occupancy rates in 91 hotels in England from January 1992 to December 1994 is used to analyse within‐week occupancy performance in the English…

An exploratory study of food and beverage training in private clubs

Training in the hospitality industry has received relatively little attention and what has been published has focused primarily upon training in hotels and restaurants. This paper…

The role of electronic commerce in creating virtual tourism destination marketing organisations

Co‐operation is crucial to the successful marketing of tourism destinations, and electronic commerce offers exciting new opportunities for co‐operation among tourism suppliers…

Research chefs’ competencies: a Delphi approach

Identifies the basic competencies of research chefs. A modified, three‐round (pilot round plus two rounds) Delphi procedure was employed. The Research Chefs Association nominated…

Leisure‐based tourist behavior: a case study of Changchun

Leisure‐based tourism constitutes an important part in China’s domestic tourist market. This article reports the findings of a case study of leisure‐based tourist behavior…

Human resource issues in international hospitality, travel and tourism: a snapshot

Announces the research done to support the writing of a new text on human resources issues in the international field of tourism and hospitality. Pinpoints the 34 current areas of…

Shakespeare on Management

Sustainable Tourism: A Marketing Perspective

Housekeeping Management