Table of contents
Is the UK hotel sector out of trouble?
Paul AllinTourism in the UK showed a downturn in the first part of the 1990s and the period has been described as encompassing the most traumatic years in recent history for UK hoteliers…
Customer satisfaction and its measurement in hospitality enterprises
Abraham Pizam, Taylor EllisReviews and discusses the topic of customer satisfaction and its application to the hospitality and tourism industries. Defines the concept and analyzes its importance to services…
HRM, performance, commitment and service quality in the hotel industry
Philip WorsfoldThe nature of HRM and the extent to which it is adopted by industry is reviewed. HRM in the hotel and catering industry is compared with other sectors of industry, including small…
Measuring strategic planning effectiveness in hotels
Paul A. Phillips, Luiz MoutinhoStrategic planning is currently back in vogue as a key managerial process. However, despite the voluminous amount of strategic planning literature there has been a paucity of…
Hotel performance and competitive advantage: a contingency approach
Paul A. PhillipsPerformance measurement is an important managerial activity that is of key concern to the hotel general manager. Unfortunately, there has been a paucity of hospitality related…
A systems approach to performance measurement in hospitality
Geoff SouthernThis paper demonstrates the value of a systems approach in considering performance management at an operational level in the hospitality sector. Systems concepts and techniques…
ISSN:
0959-6119e-ISSN:
1757-1049ISSN-L:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus