International Journal of Contemporary Hospitality Management: Volume 11 Issue 6

The Virtual University: An Action Paradigm and Process for Workplace Learning

Hadyn Ingram

The Ultimate Entrepreneur′s Book

Richard Teare

Freedom and Order: Studies in Strategic Leadership

Richard Teare

Diversity management in practice

Stefan Gröschl, Liz Doherty

Presents the findings of a research project which analysed diversity management approaches, and in particular the ethnic minority policies of international hotel chains operating…

Consumer research in the restaurant environment. Part 2: Research design and analytical methods

Jaksa Kivela, John Reece, Robert Inbakaran

In Part 1, a model of dining satisfaction and return patronage was developed and described. Based on extensive review of the relevant consumer behaviour literature the model was…

Measuring hotel quality: back to basics

Yuksel Ekinci, Michael Riley

This paper describes the use of Q‐sort technique in the scale development process. An exploratory study is presented to show the application of this methodology. The study takes…

Promoting organizational effectiveness by defining managerial conduct

Richard Ghiselli, Joseph A. Ismail

In executing their duties, food service managers are confronted with a number of situations that may challenge their integrity. Using vignettes this study attempted to gauge the…

Measuring total customer experience in museums

Jennifer Rowley

Against the changing perceptions of the nature of the customer experience in museums, this article seeks to explore aspects of the total customer experience in museums, initially…