International Journal of Contemporary Hospitality Management: Volume 11 Issue 5

The Tourist Experience ‐‐ A New Introduction

Louisa Higson

Development of a profit planning framework in an international hotel chain: a case study

Ian C. Graham, Peter J. Harris

This article presents the results of a project undertaken to increase the effectiveness of decision makingat the property level in the Europe, Middle East, Africa division of an…

Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage

Jaksa Kivela, Robert Inbakaran, John Reece

This article proposes a conceptual model that explains dining satisfaction and predicts post‐dining behavioural intentions. The model provides a reference framework for…

Increasing brand loyalty in the hospitality industry

Mustafa Tepeci

Hospitality companies can increasetheir market share and growth rates by increasing their brand loyal customers. This is a more profitable approach than other marketing…

The impact of demographic factors on Hong Kong hotel employees’ choice of job‐related motivators

Simon Wong, Vickie Siu, Nelson Tsang

Hospitality companies can increasetheir market share and growth rates by increasing their brand loyal customers. This is a more profitable approach than other marketing…

Preferential segmentation of restaurant attributes through conjoint analysis

L.C. Koo, Fredrick K.C. Tao, John H.C Yeung

Conjoint analysis has emerged as a contemporary research technique to reveal consumers’ preference towards choosing a particular restaurant. Through some focus group discussions…

Students as environmental change agents

Jennifer A. Wade

Against a background of an increasingcommitment to the environmentby government and industry, the impact of “care for the environment” in the hospitality management curriculum is…