International Journal of Contemporary Hospitality Management: Volume 10 Issue 4

Money isn’t everything … or is it? A preliminary research study into money as a motivator in the licensed house sector

Karen Meudell, Karen Rodham

The aims of this paper are to consider the role of money as a motivator for managers and staff in the licensed house sector of the hospitality industry and to consider the…

Designing a seamless hotel organization

Harsha E. Chacko

As hospitality customers become more seasoned, well‐travelled and quality conscious, a hotel’s organizational structure must facilitate the implementation of strategies designed…

Consumer loyalty in the restaurant industry ‐ a preliminary exploration of the issues

Mona A. Clark, Roy C. Wood

This article looks at the outcome of a questionnaire designed to explore factors relevant to engendering consumer loyalty in restaurant choice. The sampling frame comprises people…

The road to quality enhancement in tourism

Marcjanna Miroslawa Augustyn

The aim of this paper is to identify reasons for current quality problems in tourism and possible ways of enhancing tourism quality. To attain this goal, recent initiatives…

Overlapping product‐benefit segments in the lodging industry: a canonical correlation approach

Seyhmus Baloglu, Pamela Weaver, Ken W. McCleary

Segmenting techniques used in the lodging industry typically assume that individuals fall into mutually exclusive groups, that is, they are assigned to one type of lodging concept…