Information Technology & People: Volume 36 Issue 4

Expert-centric design inspection of branded apps: a close look at marketing and interface design features

Zhenzhen Zhao, Zhao Huang

Although brands have developed mobile applications (apps) to offer consumers new experiences, low app usage numbers indicate the need to develop a systematic, practical evaluation…

Patient distrust toward doctors in online health communities: integrating distrust construct model and social-technical systems theory

Jiaxin Xue, Zhaohua Deng, Tailai Wu, Zhuo Chen

This article aims to explore the factors influencing patients' distrust toward doctors in online health community.

The role of leadership skills in the adoption of business intelligence and analytics by SMEs

Mak Wee, Helana Scheepers, Xuemei Tian

A key finding in the extant literature on adopting information systems has been the importance of management support and a champion. Further research has indicated that business…

Understanding social media users' engagement intention toward emergency information: the role of experience and information usefulness in a reciprocity framework

Yixiao Li, Yaoqi Hu, Shuiqing Yang

The aim of this study is to investigate how social media users' experience of seeking emergency information affects their engagement intention toward emergency information with a…

Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective

Pengzhen Yin, Chuang Wang, Liang Liang

Personally owned mobile information and communication technologies (MICT) have been widely and routinely used for work purposes in the post-pandemic workplace. Drawing on adaptive…

Online listening responses and e-learning performance

Zhao Du, Fang Wang, Shan Wang, Xiao Xiao

This research investigates the impact of learners' non-substantive responses in online course forums, referred to as online listening responses, on e-learning performance. A…

Assessing challenges to the mobile wallet usage in India: an interpretive structural modelling approach

Nripendra P. Rana, Sunil Luthra, H. Raghav Rao

Mobile-based payment is increasing exponentially but in the developing country like India, consumers’ perception is highly positive in daily cash transaction. The purpose of this…

Nudge with interface designs of online product review systems – Effects of online product review system designs on purchase behavior

Lianzhuang Qu, Patrick Y. K. Chau

Although considerable evidence shows that online product reviews (OPRs) can greatly affect consumers, how interface designs of OPR systems (i.e. websites where consumers read and…

Categorizing and relating implementation challenges for realizing blockchain applications in government

Sunil Luthra, Marijn Janssen, Nripendra P. Rana, Gunjan Yadav, Yogesh K. Dwivedi

Blockchain technology (BCT) can be used for a wide variety of applications across domains and can bring many benefits. BCT-based applications can be beneficial for the government…

Why cyberloafing can be socially learned in the workplace: the role of employees' perceived certainty of formal and informal sanctions

Jinnan Wu, Mengmeng Song, Pablo Zoghbi-Manrique-de-Lara, Hemin Jiang, Shanshan Guo, Wenpei Zhang

This study investigated why employees' cyberloafing behavior is affected by their coworkers' cyberloafing behavior. By integrating social learning theory and deterrence theory…

Social free sampling: engaging consumer through product trial reports

Junyun Liao, Jiawen Chen, Fei Jin

Recent years have witnessed the popularity of social free sampling (SFS). That is, firms on social commerce platforms (e.g. Amazon Vine and Pconline Try) offer free sample…

Innovating beyond firm boundaries: resource deployment control in open source software development

Mario Schaarschmidt

In times of open and distributed innovation, many innovation activities that are important for firms' products and services take place beyond the boundaries of the firm and thus…

Managing client–consultant relationships to derive benefits from ERP projects

Ransome Epie Bawack, Jean Robert Kala Kamdjoug

Enterprise resource planning (ERP) consultants have the expertise required to understand the specific contextual needs of an ERP client, implement tailored business processes that…

Impact of a physician's prosocial behavior on the patient's choice: an empirical investigation in online health community

Jian-Jun Wang, Huiyuan Liu, Xiaocong Cui, Jiao Ye, Haozhe Chen

The purpose of this paper is to explore the influence of a physician’s prosocial behavior on a patient's choices in the online health community (OHC) context. Moreover, the…

How omnichannel integration promotes customer word-of-mouth behaviors: the mediating roles of perceived personal preference fit and perceived social relatedness

Yang Li, Ran Tan, Xiang Gong

This study aims to investigate the psychological mediating mechanisms through which omnichannel integration affects customer word-of-mouth (WOM) behaviors in omnichannel retailing.