Information Technology & People: Volume 24 Issue 4

The contribution of information technology to call center productivity: An organizational design analysis

Frantz Rowe, Rolande Marciniak, Cécile Clergeau

This paper seeks to offer a strategic and socio technical analysis of the productivity of telephone call centers from the perspective of Galbraith's organizational design theory.

Writing to the unknown: bloggers and the presence of backpackers

Niki Panteli, Lin Yan, Petros Chamakiotis

In this paper, the aim is to study virtual presence in travel blogs. The paper seeks to argue that though some conceptualization of virtual presence has been made in the…

Multihoming behavior of users in social networking web sites: a theoretical model

Monika Mital, Sumit Sarkar

This paper aims to investigate the multihoming behavior of users on social networking web sites in the absence or the presence of product differentiation.

Benefits gained from dimensions of social capital: a study of software developers in Sri Lanka

Vathsala Wickramasinghe, Purnima Weliwitigoda

The purpose of this paper is to investigate the dimensions of social capital and how these help software developers employed in the offshore outsourced software development sector…

Technological embeddedness and household computer adoption

Gang Peng, Ying Wang, Rammohan Kasuganti

This study seeks to develop the concept of technological embeddedness by extending the social embeddedness theory of economic actions to household computer adoption. It also aims…