Table of contents
The contribution of information technology to call center productivity: An organizational design analysis
Frantz Rowe, Rolande Marciniak, Cécile ClergeauThis paper seeks to offer a strategic and socio technical analysis of the productivity of telephone call centers from the perspective of Galbraith's organizational design theory.
Writing to the unknown: bloggers and the presence of backpackers
Niki Panteli, Lin Yan, Petros ChamakiotisIn this paper, the aim is to study virtual presence in travel blogs. The paper seeks to argue that though some conceptualization of virtual presence has been made in the…
Multihoming behavior of users in social networking web sites: a theoretical model
Monika Mital, Sumit SarkarThis paper aims to investigate the multihoming behavior of users on social networking web sites in the absence or the presence of product differentiation.
Benefits gained from dimensions of social capital: a study of software developers in Sri Lanka
Vathsala Wickramasinghe, Purnima WeliwitigodaThe purpose of this paper is to investigate the dimensions of social capital and how these help software developers employed in the offshore outsourced software development sector…
Technological embeddedness and household computer adoption
Gang Peng, Ying Wang, Rammohan KasugantiThis study seeks to develop the concept of technological embeddedness by extending the social embeddedness theory of economic actions to household computer adoption. It also aims…

ISSN:
0959-3845e-ISSN:
1758-5813ISSN-L:
0959-3845Renamed from:
Office Technology and PeopleOnline date, start – end:
1992Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Prof Edgar Whitley
- Prof Kevin Crowston
- Prof Yulin Fang
- Prof Jyoti Choudrie