Information Technology & People: Volume 21 Issue 4

Customer relationship management as advertised: Exploiting and sustaining technological momentum

Ping Wang, E. Burton Swanson

The paper aims to raise the question: how can a new information technology's (IT's) early momentum toward widespread adoption and eventual institutionalization be…

Do virtual communities matter for the social support of patients?: Antecedents and effects of virtual relationships in online communities

Jan Marco Leimeister, Karin Schweizer, Stefanie Leimeister, Helmut Krcmar

The purpose of this paper is to explore whether online communities meet their potential of providing environments in which social relationships can be readily established…

Enterprise resource planning and the post bureaucratic organization: “Formalization” as trust in the system versus “solidarity” as trust in individuals

Alan Lowe, Joanne Locke

The purpose of the paper is to use a case study setting involving the implementation of an enterprise resource planning (ERP) system to expose and analyze the conflicts in…

Impact of ICTs on user‐provider relations: perspectives from UK local authorities

Zorlu Senyucel

The purpose of this paper is to highlight the importance of understanding the mutually constitutive relationships between the provider (suppliers of information…

Reconfiguring the Firewall: Recruiting Women to Information Technology across Cultures and Continents

Jeria L. Quesenberry

Editorial

Edgar A. Whitley

Awards for Excellence

Note from the publisher

Vicky Williams