Table of contents
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience
Susana C. Silva, Roberta De Cicco, Božidar Vlačić, Maher Georges ElmashharaChatbots represent an undeniable player between online retailers and customers as they boost operational efficiency and bring cost savings to businesses while offering convenience…
The cultural acceptance of digital food shopping: conceptualisation, scale development and validation
Kimberly Thomas-Francois, Simon Somogyi, Alireza ZolfaghariThe purpose of this paper is to provide an alternative framework that will assist in understanding the adoption of digital food shopping. The coronavirus disease 2019 (COVID-19…
Is the whole greater than the sum of its parts? A vending retail study
Dobromir Kirilov StoyanovThis study aims to identify which elements of the vending marketing mix are the main sources of competitive advantage for the industry, how they impact vending profitability, and…
NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z
Mónika-Anetta Alt, Irma AgárdiThe diffusion of near-field communication (NFC) m-payment depends largely on retailers who are more motivated to provide NFC m-payment for the retailers' customers if NFC…
Relationship sustainability-store equity across segments of retail customers
Antonio Marín-García, Irene Gil-Saura, Maria-Eugenia Ruiz-Molina, Maria Fuentes-BlascoThe study of sustainability in retail has experienced an exponential interest in recent years as a result of greater awareness on the part of consumers of the negative effects of…
Post-pandemic revisit intentions: how shopping value and visit frequency matters
Tapas Ranjan Moharana, Subidita PattanaikThis paper examines the effect of shopping value (utilitarian, hedonic and social) on shopping satisfaction and store revisit intention in the post-pandemic phase. Additionally…
Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context
Sunil Dutt Trivedi, Abhinav Nigam, Ashutosh PareekThe paper aims to identify and report service quality dimensions critical to distributors’ perception of the quality of services their suppliers provide (Manufactures).

ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers