International Journal of Retail & Distribution Management: Volume 49 Issue 9

E-retailer cognitive and emotional relationship quality: their experiential antecedents and differential impact on brand evangelism

Ibrahim Al Nawas, Shadi Altarifi, Nabil Ghantous

Limited knowledge exists on the difference in the antecedents and outcomes of relationship quality's cognitive and emotional aspects for e-retailers. This research tests how…

Can offline–online congruence explain online loyalty in electronic commerce?

Maria Eugenia Ruiz-Molina, Miguel-Ángel Gómez-Borja, Alejandro Mollá-Descals

One key issue to be addressed in multichannel retailing strategies has to do with ensuring the consistency of the retailer offerings between the brick-and-mortar and the online…

Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers

Angelo Bonfanti, Georgia Yfantidou

This study aims to detect the dimensions of the in-store customer shopping experience from the sports retailer perspective and to investigate how the role of sports equipment…

Enhancing consumers' pro-environmental purchase intentions: the moderating role of environmental concern

Francesca De Canio, Elisa Martinelli, Emiro Endrighi

Environmental concern is getting increasing importance in consumer shopping decisions. Nevertheless, to date, sustainable packaged foods are not always the first option when…

Retail store environment, store attachment and customer citizenship behaviour

Mohammadbagher Gorji, Louise Grimmer, Martin Grimmer, Sahar Siami

The purpose of this study is to investigate the impact of physical and social retail store environment, referred to as “storescape”, retail store attachment and employee…

A classification model for formal high-end menswear retailers in Italy

Elisa Arrigo, Alessandro Brun

Despite menswear is gaining a significant relevance in terms of retail sales, it represents a neglected topic within the academic literature. Therefore, this paper aims at…