International Journal of Retail & Distribution Management: Volume 47 Issue 4

Creating and retaining customers: perspective from Pakistani small and medium retail stores

Wardah Irfan, Danish Ahmed Siddiqui, Waqar Ahmed

Nowadays customers want to enjoy their shopping experience with convenience and maximum value for their money. The purpose of this paper is to examine the role of in-store…

Exploring international atmospherics: The impact on shopping behaviors based on the language of the lyrics of music played in global apparel retailers’ stores

M. Paz Toldos, Eva M. González, Scott Motyka

Previous research has demonstrated that, in retail settings, music has some of the largest effects on consumer behavior. However, it is still unknown how the language of the…

Exploring trends, implications and challenges for logistics information systems in omni-channels: Swedish retailers’ perception

Joakim Kembro, Andreas Norrman

The purpose of this paper is to explore the current trends, implications and challenges of information systems (IS) related to omni-channel logistics.

Costs and benefits of using cross-docking in the retail supply chain: A case study of an FMCG company

Yassine Benrqya

The purpose of this paper is to investigate the costs/benefits of implementing the cross-docking strategy in a retail supply chain context using a cost model. In particular, the…

The management of first party fraud in e-tailing: a qualitative study

Chioma Vivian Amasiatu, Mahmood Hussain Shah

First-party fraud in which retail consumers commit fraud against retailers is a growing problem. However, to date studies on retail crime have focused almost entirely on…

Exploring the retail industry environment using nonlinear analysis

Andrea Moretta Tartaglione, Roberto Bruni, Maja Bozic

The purpose of this paper is to explore the dynamics of the relationships between sales and internal and external environmental drivers in a retail company using a systems…