Table of contents
Exploring the influence of store attributes on customer experience and customer engagement
Suhaily Mohd-Ramly, Nor Asiah OmarThe global retail landscape has changed drastically. The rising role of Asia as one of the fastest growing international retail penetration and expansion will continue to make the…
Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers
Helena Alves, Emerson Wagner MainardesThe purpose of this paper is to understand in the ways, in which, trust and other perceived benefits, both in the relationship with the company and with other consumers, as well…
Luxury retailers’ entry and expansion strategies in China
Huifeng Bai, Julie McColl, Christopher MooreThe purpose of this paper is to examine internationalising luxury fashion retailers’ entry and post-entry expansion strategies in mainland China.
Town centre cooperation: changing perception of property owners
Johan Håkansson, Madelen Lagin, Johanna WennströmThe purpose of this paper is to investigate if, and how, different stakeholders perceive property owners (PO) have changed their activities in a town centre after increased…
Web atmospherics as drivers of shopping centres’ customer loyalty
Elisabetta Savelli, Marco Cioppi, Federica TombariThe purpose of this paper is to analyse whether and how the website atmosphere (WA) of a shopping centre affects the behavioural loyalty of customers towards physical shopping…

ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers