Table of contents
Shopping in downtown: The effect of urban environment on service quality perception and behavioural intentions
Alessandro De Nisco, Gary WarnabyThe purpose of this study is to analyse the influence of three selected physical components of the urban environment – physical design, space layout and functionality, and store…
2861
An exploratory analysis of social commonalities and subjective discounts
Mark S. Rosenbaum, Carolyn Massiah, Richard WozniakThis article seeks to illustrate how social commonalities between employees and their customers often result in customers believing that they are entitled to discounts in retail…
597
Online retailer reputation and consumer response: examining cross cultural differences
Jiyoung Kim, Kiseol Yang, Bu Yong KimThe purpose of this study is to investigate cross cultural differences in the impact of online retailer reputation and retail quality on consumers' emotional and cognitive (i.e…
3961
In‐store shopping experience in China and France: The impact of habituation in an emerging country
Dong Ling Xu‐Priour, Gérard CliquetThe purpose of this paper is to examine the hypotheses about whether the effects of consumer enjoyment shopping experience, derived from seven aspects of recreational shopping…
3429
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers