International Journal of Retail & Distribution Management: Volume 38 Issue 1

Managing consumer complaints: differences and similarities among heterogeneous retailers

Torben Hansen, Ricky Wilke, Judith Zaichkowsky

The purpose of this paper is threefold: to examine complaint management among retailers in order to develop a typology of their strategic complaint management system; to develop a…

Alignment of retail channels in the fashion supply chain: An empirical study of Italian fashion retailers

Cecilia Maria Castelli, Alessandro Brun

The purpose of this paper is to assess the use of alignment practices between manufacturers and retailers; it focuses on the Italian fashion industry.

Fear of crime on shopping intentions: an examination

David J. Burns, Chris Manolis, William W. Keep

The purpose of this paper is to explore the impact of fear of crime on consumer shopping intentions at a secondary business district in the USA.

The role of top management in supply chain management practices

Erik Sandberg, Mats Abrahamsson

Despite the often stated importance, little about top management's role in supply chain management (SCM) practices is known. The purpose of this paper is therefore to explore the…

Editorial

Neil Towers

Special issue on Individualism in retailing

Measuring the impact of research

Rebecca Marsh