Logistics Information Management: Volume 8 Issue 1

Vendor rating and the evaluation of risk in new software: a view from outside

Joe Wilkinson

The yardsticks used in the very last purchase of an informationsystem may be totally out of date when searching for its replacement. Ofequal significance, if the person wielding…

Looking at customer service in a drinks company

Alberto G. Canen, Norman L. Lawrie

Describes a study undertaken for a major Scottish drinks company.The company believed that the quality of service to its customers haddeclined in the course of merger and…

Beyond MRP: the development of a modern scheduling system

Mac Exon‐Taylor

Production scheduling is being focused on increasingly as acritical company activity. Consequently, it is becoming commonplace tohear of finite capacity scheduling systems being…

The new logistics management: transformation through organizational learning

Stephen A.W. Drew, Peter A.C. Smith

Major change efforts, such as business process redesign andtransformation of the supply chain, can usefully be linked to anorganizational learning approach. Radical change stands…

Breaking down the barriers to free information exchange

Robert Halhead

The logistics industry has had to respond quickly to helporganizations survive the harsh business climate of the early 1990s.Demonstrates how this is being achieved by…

Customer care and logistics at Pitney Bowes: a personal view

Len Fletcher

Discusses customer care as a vital ingredient of Pitney Bowes′success – keeping the customer totally satisfied and theimportance of staff training, especially for pre‐empting…

Manufacturing flexibility in a build‐to‐order environment

Ian Miller

Leyland trucks is the largest British‐owned commercial vehiclemanufacturer producing rigid and tractor vehicles over 6 tonnes GVW.Describes the flexibility required in supplier…

Scheduling across the supply chain

David Little, John Kenworthy, Peter Jarvis, Keith Porter

Work undertaken in collaboration with BPICS, Cincom (UK) Ltd andICI Engineering supported by funding from the EPSRC (CDP). The projectreviewed planning and scheduling procedures…