Logistics Information Management: Volume 10 Issue 6
Table of contents
Performance‐driven quality
John V. ChelsomConsiders the relationships between ISO 9000, TQM and business performance. It argues that the correlation between ISO 9000 and success is still weak, and that many organizations…
Measuring the maturity of TQM implementation in services
Rhian SilvestroFew service organizations in the US and Europe have not by now attempted to implement at least some of the principles of TQM in their operations. Indeed some service organizations…
Relative index for downsizing employees (RIDE): a measure of performance
Zeina A. KarakeAdds to the existing level of knowledge regarding the general phenomenon of downsizing and its relationship to the level and pervasiveness of quality and performance in the…
Are ISO 9000 and TQM routes for logistics excellence?
Samuel K. HoThe value of ISO 9000 and TQM are revisited, including the relationship with logistics strategy and the four pillars of TQM. The Japanese TQM experience is put under close…
Service level agreements as a contributor to TQM goals
Robert J. ParishService level agreements (SLAs) are informal contracts agreed between supplier and user of a service. Defines the performance required of the service and puts in place measurement…
From electronic money to electronic cash: payment on the Net
S. Peter BuckThe discussion of online payments, while ultimately being a key issue for the future Information SuperHighway, is as significant now as it ever will be. The explosive increase in…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02635579610112606. When citing the…