European Business Review: Volume 30 Issue 4

Re-thinking and re-operationalizing product innovation capability: A review, critique and extension of dynamic capability view using theoretical triangulation

Sumeet Om Sharma, Angela Martin

This paper aims to enhance the understanding of the essence of product innovation capability (PIC) as a dynamic capability by systematically assessing its conceptualization and…

Engaged in integrated reporting? Evidence across multiple organizations

Ana Isabel Lopes, Ana Margarida Coelho

The purpose of this paper is twofold: to provide evidence on geographic and firm-level characteristics within organizations using integrated reporting (<IR>) methodology to…

Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective

Mornay Roberts-Lombard, Daniël Johannes Petzer

This study aims to investigate the extent to which the satisfaction/delight experienced by customers of cell phone network service providers is influenced by their perceptions of…

Stakeholder views on the drivers and inhibitors of performance of outsourced information technology employees

Olebogeng Glad Dibetso, Margaret Mary Sutherland, Caren Brenda Scheepers

The purpose of this study is to empirically quantify the factors that are perceived to drive or inhibit performance of information technology (IT) outsourced employees from a…

Developing new capability: middle managers’ role in corporate entrepreneurship

Yuanyuan Wu, Zhenzhong Ma, Milo Shaoqing Wang

The purpose of this paper is to explore the role of middle managers in the corporate entrepreneurship process that drives new capability development. Middle managers are…

Operationalizing business ethics in organizations: The views of executives in Australia, Canada and Sweden

Jang B. Singh, Greg Wood, Michael Callaghan, Goran Svensson, Svante Andersson

Codes of ethics have become the mainstay of the ethics programs of corporations. Many studies have explored their contents, but few have examined what makes them effective. This…