The TQM Magazine: Volume 9 Issue 4

Subject:

Table of contents

QA in the network organization

John Peters

Ponders the nature of the exchange of labour (effort and time) for payment in networking organizations, and considers the contrasts that emerge when networking relationships are…

427

The Tao of quality ‐ another framework

Lim Chong Chuan

Nowadays, quality practitioners appear confused and divided with regard to the issues of ISO 9000, TQM, business process re‐engineering and so on. Opines that the confusion or…

1794

Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’ practices as management benchmarks

Zeph Yun Chang, Wee Yong Yeong, Lawrence Loh

The Singapore Airport Terminal Services (SATS) Inflight Catering has maintained a 47‐year zero‐food‐poisoning record. SATS Catering has also been the first flight kitchen to be…

4697

Delayering in a US Army R&D organization

Larry A. Mallak, Pame S. Watts

Delayering has spread to the public sector with the US Army going to a team‐based structure in one of its R&D organizations. This organization has wrestled with many issues…

972

Integrating process improvement, ISO 9000 and TQM in SITA Research and Development

Mary J. Thelen

ISO 9000, SEI CMM, BPI, TQM ‐ it was enough to make one’s head reel. How did one meld them into a cohesive quality programme? After a lot of research, Internet discussions, and…

882

A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part I

T. Thiagarajan, M. Zairi

Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality…

6007

Creating zero‐defect students

Stanislav Karapetrovic, Walter Willborn

States that quality of university education has recently become a subject of major concern. The job market is getting tighter, and even a degree from a reputable university does…

1091

High and low quality performance in manufacturing firms

Steve Brown

Shows evidence of two types of manufacturing firm: traditional (low performing plants) and enlightened (high performing plants), and makes the case that the distinction in quality…

868

Enabling economic quality and organizational responsiveness through the distribution of processes, information and values

Michael Church

Identifies two general principles ‐ level‐specific processes and information ‐ for shaping the distributed control by which living systems deal with complex environments…

321

Shifting the paradigm: TQM and the ways we use word processors

Michael Egan

Looks at ways to increase writing effectiveness through use of word processors. Considers aspects such as organization of material, methods to remove “writer’s block” and the use…

269

ISSN:

0954-478X

Renamed to:

The TQM Journal

Online date, start – end:

1988 – 2007

Copyright Holder:

Emerald Publishing Limited

Merged from:

Training for Quality