The TQM Magazine: Volume 8 Issue 5


Table of contents

An integrated model in quality management, positioning TQM, BPR and ISO 9000

Jack A. Castle

Reviews developments in total quality management (TQM), business process re‐engineering (BPR) and world‐class manufacturing (WCM). Using modern systems, service quality…

Quality awards ‐ recognition or model?

George P. Laszlo

The recognition of the successes obtained by organizations using the total quality management (TQM) approach has been made historically through quality awards. The…

Quality management in the resources department of Leicester City Council

Charles Farrell

The resources department has introduced a wide range of initiatives to achieve quality management with the aim of delivering quality services to customers. Research has…

The story behind the book: using quality practices to create The Quality Yearbook

James W. Cortada, John A. Woods

The Quality Yearbook is an annually published 800‐page book designed to keep people who are interested in quality management practices up to date. The editors have…

Why should local government show an interest in service quality?

John Davison, Jim Grieves

Why should local government show an interest in service quality? Attempts to answer this question by examining the history of quality improvement in local government and…

A framework for implementing TQM in construction

Low Sui Pheng, Peh Ke‐Wei

Unlike the construction industry, it is a well‐known precept that the manufacturing sector has notably well‐instituted quality systems. This is due to the differing nature…

Inside the black bag

Marc Miyashiro

Reports two contrasting complementary perspectives on the evolving quality tool kit. Offers, first, an approach to creative teamwork and organizational learning using…

“A bridge too far?”: consistent quality initiatives in financial services

David Knights, Darren McCabe

Quality initiatives demand that management and staff share a mutual interest in improving the quality of customer service through continuous improvement. These demands are…

TQM implementation in New Zealand service organizations

Bridgette Sullivan‐Taylor, Marie Wilson

Studies various approaches used in total quality management (TQM) implementation in four mid to large service organizations in New Zealand. The research was conducted…

The adoption of ISO 9000 and total quality management in Malaysia

M.A. Idris, W. McEwan, N. Belavendram

Considers the extent to which ISO 9000 and total quality management (TQM) are being successfully implemented in Malaysian manufacturing companies. A survey on Malaysian…



Renamed to:

The TQM Journal

Online date, start – end:

1988 – 2007

Copyright Holder:

Emerald Publishing Limited

Merged from:

Training for Quality