The TQM Magazine: Volume 8 Issue 4
Table of contents
Fifty years of quality: an anniversary retrospective
March Laree JacquesExamines the past and future of total quality management through observations contributed by senior leaders of the USA quality movement on the occasion of the 50th anniversary of…
ISO 9000 work instruction ‐ subject: fun
William StewartPresents an ISO 9000 standard work instruction for “fun”. Describes activities to maximize the likelihood of creation of a fun work environment. Suggests that fun is a critical…
Appreciation for a system
Clive E. HoarePresents some basic systems theory using an amusing scenario. Centres on the Deming imperative that an appreciation for a system is an integral part of a system of profound…
Streamlining TQM
Michael P. CassidyNotes that many companies have abandoned total quality management (TQM) implementation efforts and that a few have even dismantled TQM after winning major quality awards. Points…
Quality in education: creating a learning society: the Pen y Dre experience
Trevor Thornett, Rosemary ViggianiComments that Pen y Dre is a school in a socially deprived area of South Wales and that through their strategy of “Raising Achievement” they have succeeded in doubling their…
Measuring quality with fuzzy logic
James E. AbbottNotes that the seven basic tools of quality management document flow analysis, cause‐and‐effect variables, and linear patterns of process but that in organizational systems…
Fourteen Japanese quality tools in software process improvement
Z. He, G. Staples, M. Ross, I. CourtNotes that quality improvement and management practices involve using tools, which are formulated from industrial practices and quality engineering theory. Points out that the…
Communicating change
Marc MiyashiroHighlights the fact that communication plays a fundamental role in achieving continuous improvement in an organization. Uses two case studies, Lockheed Martin and Sun…
National traits in TQM principles and practices
H. James HarringtonPoints out that we have accepted on faith many of our improvement tools without really understanding their impact on the performance of the organization. Challenges some of the…
Key quality management practices of leading firms in Brazil: findings of a pilot‐study
T. Diana L.v.A. de Macedo‐Soares, Débora C. LucasNotes that quality management practices of leading firms have increasingly been considered benchmarks for other companies in quest of successful competitive technologies. Shares…