The TQM Magazine: Volume 8 Issue 3

Subject:

Table of contents

Perspectives on quality and productivity for competitive advantage

Marilyn M. Helms

Starts from the premiss that quality and productivity are important tools for organizations to use to achieve competitive advantage. Takes a strategic perspective from which to…

4071

How can a company achieve improved levels of quality performance: technology versus employees?

Volker Krüger

Addresses the question: how can business organizations attain new, unprecedentedly high levels of quality in their work processes? Rejects the view that quality and productivity…

2124

In praise of ISO 9000

V.N. McLachlan

Describes the relationship between formal quality standards and total quality, supporting the necessity for a formal quality system for most businesses. Addresses the common…

1281

Do quality initiatives need management?

David Knights, Darren McCabe

Presents the findings of a two‐year programme of questionnaire‐ and case study‐based research conducted during 1993‐1995. Argues that it is not enough for management to initiate…

871

Managing change ‐ a tale of two hospitals in an integrated network

Daniel J. Anderson, Robert G. Norton, Gary E. Reed, John W. Moran

Describes how two US hospitals, members of an integrated health system, took different routes to achieve radical constructive change, one of them ‐ an urban community hospital …

1080

A TQM life cycle case study

John Wellburn

Describes the implementation, over a two‐year period, of total quality management (TQM) in a design and manufacturing organization managed by traditional methods. Demonstrates the…

1225

History of the USACERL automated assessment tool

Robert P. Chenier, Sine L. Farrell, Kathy E. Young

Presents a case history of the development of the automated assessment tool (AAT) at the US Army Construction Engineering Research Laboratories (CERL). Describes how CERL…

278

Engineering for conformance

K.G. Swift, J.D. Booker

Argues that the costs and problems of quality are largely predetermined in product development and, therefore, there are limits to what can be achieved thereafter by the…

1707

Maintaining organizational memories

Marc Miyashiro

Discusses how short termism and downsizing respectively negate and disperse an organization’s knowledge base of past lessons. Stresses the importance of creating structures to…

649

ISSN:

0954-478X

Renamed to:

The TQM Journal

Online date, start – end:

1988 – 2007

Copyright Holder:

Emerald Publishing Limited

Merged from:

Training for Quality