The TQM Magazine: Volume 8 Issue 3
Table of contents
Perspectives on quality and productivity for competitive advantage
Marilyn M. HelmsStarts from the premiss that quality and productivity are important tools for organizations to use to achieve competitive advantage. Takes a strategic perspective from which to…
How can a company achieve improved levels of quality performance: technology versus employees?
Volker KrügerAddresses the question: how can business organizations attain new, unprecedentedly high levels of quality in their work processes? Rejects the view that quality and productivity…
In praise of ISO 9000
V.N. McLachlanDescribes the relationship between formal quality standards and total quality, supporting the necessity for a formal quality system for most businesses. Addresses the common…
Do quality initiatives need management?
David Knights, Darren McCabePresents the findings of a two‐year programme of questionnaire‐ and case study‐based research conducted during 1993‐1995. Argues that it is not enough for management to initiate…
Managing change ‐ a tale of two hospitals in an integrated network
Daniel J. Anderson, Robert G. Norton, Gary E. Reed, John W. MoranDescribes how two US hospitals, members of an integrated health system, took different routes to achieve radical constructive change, one of them ‐ an urban community hospital …
A TQM life cycle case study
John WellburnDescribes the implementation, over a two‐year period, of total quality management (TQM) in a design and manufacturing organization managed by traditional methods. Demonstrates the…
History of the USACERL automated assessment tool
Robert P. Chenier, Sine L. Farrell, Kathy E. YoungPresents a case history of the development of the automated assessment tool (AAT) at the US Army Construction Engineering Research Laboratories (CERL). Describes how CERL…
Engineering for conformance
K.G. Swift, J.D. BookerArgues that the costs and problems of quality are largely predetermined in product development and, therefore, there are limits to what can be achieved thereafter by the…
Maintaining organizational memories
Marc MiyashiroDiscusses how short termism and downsizing respectively negate and disperse an organization’s knowledge base of past lessons. Stresses the importance of creating structures to…