The TQM Magazine: Volume 8 Issue 2

How managers defeat TQM

Samuel Feinberg

States that resistance to TQM is a deliberate strategy of some managers and their resistance takes on many forms, depending on the status of the implementation programme…

TQM and R&D: an overview

G.K. Sharman

Argues that total quality applications to research and development are in their infancy. Few laboratories have tried it, so there are few hard data. Questions whether the…

Exploring the many faces of leadership

Marc Miyashiro

Examines three very different approaches to leadership within a TQM organization: the first focusing on employees and how they perceive the consequences of their behaviour, as…

Starting the journey: team‐based QI in a university laboratory

K.S. Chin, K.V. Patri, K.F. Pun, W.H. Yeung, L.T. Poon, K.K. Poon

Describes the design and early implementation of a team‐based quality improvement campaign in progress within the Department of Manufacturing Engineering at City University of…

Is management commitment to quality just “a given”?

Keith Goffin, Marek Szwejczewski

Reports on interviews held with management at six factories in the UK, which had received awards for their manufacturing excellence, which aimed to discuss the TQM initiatives…

Simple and effective

Luis Otero, Jaideep Motwani

Demonstrates how the Career Services Department of Grand Valley State University was able to implement simple quality principles and tools for improving its Employment Bulletin…

“A job for life” into “A life of jobs”: the new employment contract

John Gilbert

Compares old and new employment contracts, highlighting the benefits of the latter and advising on how new contracts can be built. Points out that employee commitment and loyalty…

Activity‐based cost management in the management of change

Paul Clarke, Robin Bellis‐Jones

Describes the important role of activity‐based management in determining the direction for those managing change. Explores the importance to the implementation of change of the…

Sustaining a process of continuous improvement: definition and key factors

Barrie G. Dale

Attempts to define what is meant by sustaining total quality management (TQM) and identifies three key features: individual TQM elements, the overall process of improvement, and…

TQM in practice: a survey of Singapore’s manufacturing companies on their TQM practices and objectives

B.C. Ghosh, Wee Han Hua

Presents the findings of a survey on total quality management (TQM) practices of Singapore’s manufacturing companies. Details that the sample comprised 27 companies of different…

The ongoing challenge of total quality management

Clinton O. Longenecker, Joseph A. Scazzero

Notes the spread of organizational efforts at continuous improvement using a total quality management (TQM) strategy throughout the global marketplace, and that the factors and…