The TQM Magazine: Volume 7 Issue 6
Table of contents
Total quality management in higher education: how to approach human resource management
George Holmes, Gerard McElweePresents the view that total quality management in higher educationinstitutions, and the development of a so‐called managerialist ideology,has led to the inevitable adoption of an…
School restructuring and downsizing: using TQM to promote cost effectiveness
L. David WellerExamines an alternative to downsizing in the restructuring oforganizations. Suggests that the restructuring and downsizing of staffoften result from economic inefficiency. They…
Core values behind 115 years of development: a case study of G.C. Rieber & Co., Bergen, Norway
Harald S. Harung, Paul‐Christian RieberPoints out that while most companies are lucky to survive even 15years, there are some that exist and develop for a hundred years ormore. Suggests that the reason for this…
Product development stages and associated quality management approaches
Shams‐ur RahmanSummarizes the quality control methods and techniques developedover the last five decades and categorizes them into three broadapproaches, each identified with three…
Natural work groups
Paul WilliamsExplains how the collection and subsequent analysis of informationon the personal interactions within an organization, and theidentification of natural work groups, can provide a…
Using quality tools and techniques successfully
R.E. McQuater, C.H. Scurr, B.G. Dale, P.G. HillmanOutlines the key factors in the successful use of qualitymanagement tools and techniques in a process of continuous improvement.Examines some of the common difficulties in use and…
Service quality management in residential and nursing care homes
Fahmia HudaReports on research involving eight residential/nursing homes fromsix different organizations of various sizes. Face‐to‐face interviewswere conducted with both the residents and…
Perceptions of quality in the global market
J. Andrew BrownIntroduces the idea of nation equity via a world‐wide quality pollcarried out by Bozell‐Gallup; assesses its international implicationsfor the study of manufacturing quality…