The TQM Magazine: Volume 7 Issue 5

Quality and reliability through common business environment

Charles Tennant

Rover Group is the UK’s largest automotive manufacturer employing35,000 people which designs, develops and manufactures vehicles in thesmall, medium, executive and specialist…

Quality issues in nine New Zealand hotels: a research study

Elizabeth L. Thomson, Stuart C. Thomson

Based on a strong interest in the academic and practical aspects ofthe quality movement, a case study research of nine hotels in Wellingtonwas undertaken, focusing on restaurant…

Current position and future development of benchmarking

Bjørn Andersen, Robert C. Camp

Reports on a survey, conducted among a cross‐section oforganizations, to establish the current state of benchmarking and toattempt to project its future developments. Reveals that…

Errors – their origin and avoidance to increase system reliability

V.N. McLachlan

Presents recent examples from diverse sets of circumstances withidentification of the particular origin that caused the events to occur.Suggests the solution to error avoidance…

The setting up and development of the Trafford Park Performance and Quality Forum

B.G. Dale, L. Sheppard, H. Armitage

Outlines the establishment of Trafford Park Development Corporationand the subsequent setting up and development of the Trafford ParkPerformance and Quality Forum. The forum aims…

From total quality management to total quality environmental management

Fabio Borri, Giuliano Boccaletti

Total quality management (TQM) was developed at the same time asthe interest in environmental issues began to emerge and, as such, ithas built in the same concepts as those…

Is your organization ready for TQM? An assessment methodology

Brenda Weeks, Marilyn M. Helms, Lawrence P. Ettkin

The TQM literature suggests that success comes to organizationsready for a change in climate. Perceptions of management and employeesare important to assess because these groups…

Cost of quality: evaluating the health of British manufacturing industry

K. Kumar, J.C. Brittain

Depending on the orientation and thinking, “quality”can be considered to be “free” or “to be paidfor”. Industrial revolution in different parts of the worldstarted at different…

Overcoming chronic TQM fatigue

Paul Walsh

TQM has its share of critics who are always quick to highlight thenumber of companies abandoning TQM programmes. When TQM fails, we callthis a case of chronic TQM fatigue…