The TQM Magazine: Volume 6 Issue 4
Table of contents
TQM: What is Wrong with the Terminology
Mohamed ZairiDiscusses the current confusion over the meaning of total qualitymanagement (TQM). Failure associated with TQM implementation is oftendue to the failure of managers to introduce…
Brent’s Total Quality Programme
John WalkerBrent Council has been revolutionized over a period of four to fiveyears, from a local authority characterized by scandal, incompetence andhigh taxation levels to one which has…
Quality in Retail and Distribution
John MacdonaldRetail and distribution is the most customer‐focused of all industries.Companies which continuously research the market are more likely tosucceed. Discusses reasons for the…
When You Hit a Brick Wall
Tom GlennyWhen managing a total quality programme every practitioner needs togenerate and maintain momentum and progress. When progress is suddenlyhalted, the true reasons why are not…
Integrated Manufacturing Self‐control
Nachman LavyWorkers can pinpoint defects better and faster than the auditor,sometimes even before they occur. To ensure a regular flow of products,the worker’s quality of workmanship must be…
Value‐added Leadership: Build TQM by Reinforcing Your Transparent Advantage
Ken MyersLeadership is an important element of total quality management (TQM).Organizations spend considerable time and money looking outside for thelatest in leadership technique…
Taming the Paper Tiger
Martin BridgeThe control of documentation in large multi‐site operations brings manyproblems. One company addressed these by reviewing the nature ofdocumentation and then transferring the bulk…
Operationalizing Total Quality: A Business Process Approach
John PetersEvery organization adopts a different approach to making steps towardstotal quality. Describes a number of variables which are consistent withsuccessful progress down the road…
Total Quality Management in Services: The Case of Singapore’s Advertising Industry
B.C. Ghosh, Mak Tzi LingThe advertising industry in Singapore faces an acutely competitiveenvironment which demands a high level of service from agencies withtotal quality management (TQM) as the…
Regenerating Your TQM Effort: What to Do When It Runs out of Steam
Morris Foster, Stuart Smith, Susan Whittle, David TranfieldTotal quality (TQ) is likely to fail or run out of steam 18‐24 monthsinto the endeavour and this cycle is likely to repeat itself as theprogramme progresses. Discusses why this…
Total Quality with Teeth
Peter WillmottThe benefits of total productive maintenance (TPM) are quantifiable as adirect contributor to improved bottom‐line performance. Describes theprocedures for implementing TPM…
Where Is the Academic Now?
Peter DunnQuality assurance and associated activities play an increasinglyimportant role in industry today. Aims to remind the academic of theneed to understand fully and consider…
How to Implement Management by Objectives in the Workplace
Terry InghamDescribes a Swedish method of management by objectives(resultkontrakting, or contracting for results). The group involvedcompletes a contract for improvement; they then agree who…
TQM Self‐assessment in the UK
Mark Finn, Leslie J. PorterThere is currently little published information about the use of totalquality (TQ)‐based self‐assessment in the UK despite the increasinginterest in the subject. Discusses the…