The TQM Magazine: Volume 5 Issue 6
Table of contents
Keeping Up The Pace
Martin BartholomewRecommends the use of a quality toolkit to maintain the momentum in order to develop quality management beyond BS‐EN‐ISO 9000. Discusses total quality culture. Asserts that if…
Continuing Improvements
Barry PoveyDiscusses how many TQM initiatives fail due to lack of commitment by management. Suggests using an assessment framework so that every “benefit” becomes visible and, therefore…
Neither Myth Nor Miracle
Murray DuffinIncludes comments on a previously published series attempting to answer the question: “Japan ‐ myth or miracle?”, as well as suggesting new theories on the subject. Considers the…
The Process of Change
Rise Vanfleet, John SmithDiscusses how, after enduring difficult times in the early 1980s, Carlisle Tire & Rubber undertook a major change in its manufacturing operation with the use of employee…
Sharing The Gains
David Yarrow, Alex ApplebyDescribes how, in order to disprove the misconception that although TQM is a good idea it would not work in their company/sector, the University of Northumbria has set up a Best…
Developing World‐Class Suppliers
Jerry W. ClaunchAsserts that, to reduce their supplier bases, many companies are forming a preferred supplier list. Suggests how, by working together to improve the customer/supplier process…
Staying One Step Ahead
Paul DaviesLooks at how to overcome the stumbling blocks to success, in light of the fact that many companies are able to achieve early success in a TQM programme, but find it difficult to…
The Slippery Slope
William RothAsserts that, too often companies have jumped headlong into implementing a quality programme without first doing their homework, and they then wonder why the so‐called improvement…
Customer Value In Four Steps.
John NichollsDiscusses how the term TQM often conjures up different things to different people. In order to help clear up this confusion identifies four phases of TQM. Contends the theme is…