The TQM Magazine: Volume 5 Issue 4
Table of contents
Linking The Results
Melanie WilliamsAsserts that to help convince everyone in the company that quality improvement is worthwhile, a way of linking the improvements with business results is required. Discusses the…
Accounting For Quality
Andrew JeevesExamines the theory and practice of “cost of quality” and whether it warrants a place in management accounting. Discusses the assertion, supported by research, that the indirect…
Conditional Success
Geoff ThomasSuggests the use of a pre‐conditioning phase to allow the concept of quality to be accepted and understood by everyone, in an effort to prevent the failure of even more TQM…
Measure for Measure
Graeme CrombieWith the large number of publicized TQM failures being announced, many people are now predicting its downfall. Suggests that organizations should decide why and what they wish to…
Accounting For Costs
Michael HewinsAsserts the best way of drawing everyone′s attention to the subject of quality is to focus on costs. To do this effectively, the accounting process needs to be included in the…
A Powerful Weapon
Greg BooneAsserts that unless everyone in the company is trained in TQM principles, the over‐zealous implementors of the programme could cause its downfall if they allow their claim to…
Active Management
Robin Bellis‐JonesExamines how Activity‐based Management (ABM) counters the root causes of the failure of quality initiatives. Claims the failures could be largely mitigated by the additional…
Financial Difficulties
Paul DaviesDiscusses how, when it comes to finding ways of managing the interface between quality improvement and the financial accounts, difficulties often emerge. Examines the different…
Quality Values
Colin ChapmanAsserts that, in order to implement TQM effectively, quality is something that needs to be valued by everyone. Examines a number of key issues to be considered before embarking on…
Visualising Improvement
Joe CullenDescribes Rover′s setting up of a quality strategy and policy based on a process model of the company, representing an integrated set of activities and goals which Rover must…
Change for the better
Roger BrooksDiscusses a philosophy of continuous improvement ‐ kaizen. Asserts that instead of generating improvement in leaps and bounds, kaizen provides small, easily accomplished…
Japan ‐ Myth Or Miracle?
James CreelmanIn the concluding part of a three‐part series on Japanese success, reports it has been suggested that it is a combination of long‐term strategies and a united approach. Outlines…